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Question by mcgeeit · Dec 04, 2017 at 04:30 PM · loginpackagemanagerbetaopen project

Can't open Unity 2017.2.0p2-MRTP5: Failed to start Unity Package manager (works on release Unity2017.1.2)

I need to install Unity 2017.2.0p2-MRTP5 so I can use it with the most recent version of the Mixed reality toolkit, however when I try and open a project with it, it hangs on Unity Package Manager starting server, then I get this error:

Failed to start Unity Package Manager: operation timed out. Please see the Editor.log file for more information.

I also am unable to login to unity through the beta launcher, I get a service not available error.

Below is the editor.log after trying to log in, then trying to open a project:

Editor.log


All of the above works fine in Unity 2017.1.2f1

Hope someone can help, thanks in advance!

editor.txt (4.4 kB)
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avatar image hexagonius · Dec 09, 2017 at 06:07 PM 1
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The only think I can find is these 3 lines:

  "invalid: unity-editor-home@0.7.21 C:\\Users\\mharris\\AppData\\Roaming\\Unity\\Packages\\node_modules\\unity-editor-home",
 "invalid: unityeditor-collab-history@0.6.13 C:\\Users\\mharris\\AppData\\Roaming\\Unity\\Packages\\node_modules\\unityeditor-collab-history",
 "invalid: unityeditor-collab-toolbar@0.7.9-backport.1 C:\\Users\\mharris\\AppData\\Roaming\\Unity\\Packages\\node_modules\\unityeditor-collab-toolbar"

They could be the old ones from a different Unity version. They can manually be replaced from C:\Program Files\Unity\Editor\Data\Resources\Packages, if that's where your installation went.

avatar image mcgeeit hexagonius · Dec 11, 2017 at 10:57 AM 0
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I've just tried that, and whilst I no longer get that error in the Editor.log, I am still unable to open any projects. Thanks for the response though!

Attached is the new editor.log

editor2.txt (2.2 kB)

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Answer by okcompute_unity · Mar 03, 2018 at 10:00 PM

Hi @mcgeeit ,


(Sorry for the late answer)


This bug was fixed in patch 4 (2017.2.0p4). Can you try to download the latest 2017.2 patch release (https://unity3d.com/unity/qa/patch-releases) and see if it works. If it does work, please request for the custom MRTP5 version to include changes from the patch release.


Regards,


Pascal

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Answer by mcgeeit · Mar 05, 2018 at 08:34 AM

Thanks for the response @okcompute_unity ,

I eventually solved this by updating my antivirus software (Kaspersky), I had issues with all versions of Unity from 2017.2 onward, but it's sorted now!

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avatar image okcompute_unity · Mar 05, 2018 at 12:18 PM 1
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Awesome! Thank you for the feedback :) Pascal

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