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Question by aaversa · Apr 12, 2019 at 02:49 PM · inputbugmouse

Mouse scroll wheel stops being detected in Windows at random.

Dozens of our users have reported an issue where, when running our game on Windows, the game stops detecting mouse scroll wheel input. This is solved by restarting the application completely. Other forms of mouse input continue working as expected.

This is NOT a script error, where the input is being received but not processed. I even wrote a specific debug function for users who have encountered this issue, in a debug GameObject's Update() loop. This is all it does:

                 float mouseAxis = Input.GetAxis("Mouse ScrollWheel");
                 if (mouseAxis != 0)
                 {
                     GameLogScript.GameLogWrite(mouseAxis.ToString(), GameMasterScript.heroPCActor);
                 }                

When the scroll wheel is behaving correctly, the game log will print expected messages like "1000" or "-1000" based on wheel direction each frame.

When this issue happens to the users, nothing is printed.

For emphasis, the mouse cursor is still visible in the game window, and the game responds to other mouse input!

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