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Question by Dev4Unity · Sep 29, 2014 at 12:11 PM · importing problems

Unity crashes when importing a video file

Hello guys,

I'm working on a project and I need to import some videos to the scene. The problem that I'm having is when I import the videos, the videos are in the Quicktime format and running fine on Quicktime, but when I import them into Unity, it just crashes. My CPU goes up to 100% usage and nothing on Unity works anymore. I have noticed that Quicktime is responsable to the high CPU usage, once I looked into the Task Manager of Windows 8.1(64-bit), it keeps using high CPU percentage.

I don't know what else to do. I uninstalled the Quicktime and reinstalled it again, and it didn't work as well. Unity is still crashing all the time, I also tried to import the video moving it direct to the 'Assets' folder, but Unity also crashes this way.

I'd like to have some help from someone that had experienced such an issue too.

Thank you!

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avatar image jabelman · Jan 28, 2015 at 05:22 AM 0
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How did you fix this? I am having a very similar issue. For me though, the specific .mp4 videos I am working with used to import just fine; however, now Unity just locks up and doesn't complete the import. I even tried reinstalling Unity, but no dice.

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Answer by dmitrymin · Mar 12, 2017 at 05:53 PM

Just went through the same issue - was importing an 800mb 4K mp4. When importing Unity converts to .ogv and will hang until finished. After banging my head on the wall thinking the file was choking and crashing Unity I let it hang for 1-2 hours it took to convert. The file then imported correctly.

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Answer by zolutr · Sep 26, 2016 at 04:57 PM

just tested this, mp4 is accepted and can be imported into unity but for some reason takes a lot of time. just wait or change the format i guess

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Answer by Dev4Unity · Oct 01, 2014 at 03:38 PM

Thanks for the reply Ful,

The issue was occuring because of the video format, when I was importing the video into Unity the file was not in .mov file and the Quicktime was freezing everything. The video was in .MP4, even this format is read by Quicktime but when I was importing into Unity all the crashing was happening.

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Answer by Ful · Sep 29, 2014 at 01:42 PM

Hi,

did you check the documentation about importing videos in your scene? Make sure its a supported format.

There was another thread with someone who had a similar problem, but with importing textures instead. They managed to fix the problem by opening the commend prompt and typing C:\Program Files (x86)\Unity\Editor\Unity.exe -force-d3d11.

Hope this resolves the issue!

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